Contact Special Assistance
Special Assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a coordinator will contact you before your flight to ensure necessary requirements or requests are complete.
Request special assistance during booking
Choose "Add special assistance" on the passenger details page when booking or managing your trip on aa.com. There you can:
- Request wheelchair service
- Notify us you’re traveling with your own mobility device
- Request assistance if you have a hearing, vision, cognitive or developmental disability
- State if you’re traveling with a service animal. Keep in mind, notice and approval is required at least 48 hours before your flight.
How to contact Special Assistance
Send us your request online
Submit a disability assistance request
Call Special Assistance
To make accessibility arrangements, call us for help:
800-237-7976
For hearing or speech-impaired assistance:
800-735-2988
Contact Reservations for all other questions
Dial 711 to be connected through the National Relay Service
Contact the American Airlines Disability Team
Call us if you had a special assistance issue on a previous trip
800-892-3624